Cancellation And Refund

Last Updated: 29-July-2024

Thank you for choosing Elephant Spices. Our Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed for products purchased on our website.

  1. Cancellation Policy

1.1 Order Cancellation by Customer Customers can request the cancellation of an order before it is shipped. To cancel an order, please contact our customer support team at contact@elephantspices.com or +91 7009147001. We will make every effort to accommodate your request, subject to the order status.

1.2 Order Cancellation by Elephant Spices  reserves the right to cancel an order for various reasons, including but not limited to:

  • Unavailability of products
  • Inaccuracies in product information or pricing
  • Fraudulent or suspicious activities

If we cancel your order, we will notify you promptly and issue a full refund.

  1. Refund Policy

2.1 Eligibility for Refund Refunds may be issued under the following circumstances:

  • Order cancellation before shipment
  • Damaged or defective products received
  • Incorrect product shipped

2.2 Refund Process To request a refund, please contact our customer support team within 5-10 days of receiving the product. Provide detailed information and, if applicable, include supporting photographs.


Once your request is approved, we will initiate the refund process. Refunds will be processed within 5-7 business days using the original payment method.


2.3 Non-Refundable Items Certain items, such as gift cards, are non-refundable. Additional non-refundable items, if any, will be clearly stated on the product page.


  1. Return of Products

3.1 If a return is necessary due to product issues, Elephant Spices  will provide detailed instructions on returning the product. Customers are responsible for the cost of return shipping unless otherwise specified. Please contact our customer support team at contact@elephantspices.com or +91 7009147001 within 3-5 business days of receiving the product to initiate the return process.

3.2 Condition of Returned Products Returned products must be in their original condition, unopened, and with all packaging intact. A thorough inspection will be conducted upon receipt to ensure compliance with these conditions.

  1. Contact Information For inquiries regarding cancellations and refunds, please contact our customer support team at contact@elephantspices.com or +91 6398516279.
  2. Changes to Cancellation and Refund Policy Heritage Hold  reserves the right to update or change the Cancellation and Refund Policy at any time. The latest version will be posted on this page with the last updated date.

By making a purchase on our website, you acknowledge and agree to the terms of this Cancellation and Refund Policy.